
Frequently Asked Questions
Everything you need to know about shopping, custom jewelry, repairs, and appraisals at Wiley's — Ellis County's trusted jeweler since 1994.
Do you offer engagement ring financing?
Yes! We offer flexible financing options to make finding the right ring easier, whatever your budget. Visit our Financing page or ask our team in-store for details.
What's the difference between lab grown and natural diamonds?
Both are real diamonds with the same chemical makeup — the difference is how they're formed. Natural diamonds form over billions of years underground, while lab grown diamonds are created in a controlled lab environment. We carry both, and our team is happy to walk you through the pros and cons of each so you can choose what's right for you.
Can I design a custom engagement ring?
Absolutely. Our custom design process lets you start from scratch or rework a family stone into something entirely your own. We'll guide you through every step, from initial sketch to the finished piece. Visit our Custom Jewelry page to learn more or book a consultation.
How long does jewelry repair take?
Most repairs are completed in-house, and turnaround time depends on the type of repair. Simple services like ring resizing or prong tightening are often completed in just a few days. Bring your piece in or contact us for an estimate.
Do you offer ring resizing?
Yes, ring resizing is one of our most common in-house services. Whether your ring is a little loose or too tight, our team can help — just bring it in and we'll take a look.
How often should I get my jewelry cleaned and inspected?
We recommend a professional cleaning and inspection every six months, especially for rings worn daily. This helps catch loose stones or worn prongs before they become bigger problems. We offer this service in-house.
Do you buy gold and diamonds?
Yes. We offer fair, transparent pricing for gold, diamonds, and estate jewelry. Bring your pieces in for a no-obligation evaluation.
Do I need an appraisal for my jewelry?
If you're insuring a piece, settling an estate, or just want to know its value, an appraisal is a smart step. We provide certified appraisals for insurance, estate, and resale purposes.
Do I need an appointment to shop at Wiley's?
Not at all — walk-ins are always welcome! That said, if you'd like one-on-one time with our team (especially for engagement rings or custom design), we recommend booking an appointment so we can give you our full attention.
What forms of payment do you accept?
We accept all major credit cards, cash, and offer financing options for larger purchases. Reach out to our team if you have questions about payment or financing.